Privacy Policy

KopiLens ("we", "us", or "our") operates the website www.kopilens.com and the KopiLens platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Information You Provide

• Account registration details (name, email address, business name)
• Contact form submissions and support correspondence
• Business information you upload to the platform (products, orders, analytics data)
• Payment and billing information (processed by our third-party payment provider)

1.2 Information Collected Automatically

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URL)
• Performance and error telemetry via AWS CloudWatch RUM to improve site reliability

2. How We Use Your Information

We use collected information for the following purposes:

• Provide, operate, and maintain the KopiLens platform
• Process transactions and manage your account
• Communicate with you about service updates, security alerts, and support
• Analyse usage patterns to improve our services and user experience
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

3. Legal Basis for Processing (PDPA & GDPR)

We process personal data under the following legal bases: (a) performance of a contract when providing our services to you; (b) our legitimate interests in improving and securing the platform; (c) your consent where specifically requested; and (d) compliance with legal obligations. Under Singapore's Personal Data Protection Act (PDPA), we collect, use, and disclose personal data only for purposes a reasonable person would consider appropriate in the circumstances.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service providers: Third-party vendors who assist in hosting, analytics, payment processing, and customer support, bound by confidentiality obligations.
• Legal requirements: When required by law, regulation, or legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your account is deleted, we will remove or anonymise your personal data within 90 days, unless retention is required by law.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit (TLS) and at rest, access controls, regular security assessments, and infrastructure hosted on AWS with industry-standard security certifications.

7. International Data Transfers

Your data may be processed in countries outside of Singapore (including AWS data centres in the Asia-Pacific region). Where we transfer data internationally, we ensure adequate protection through contractual safeguards and compliance with applicable data protection laws.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing activities
• Request data portability in a machine-readable format

To exercise these rights, contact us at kopilenssg@gmail.com. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

KopiLens is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of KopiLens after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

KopiLens
Email: kopilenssg@gmail.com